If you cancel and Order after the Cut-Off Time, we will not be able to process any refund or stop a delivery. If you seek a refund for any other reason, please contact us via our website at www.freshable.coor through our website or mobile application and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 10 business days. If your refund is approved, we will process the refund within 10 business days of the day we confirmed to you via email that you were entitled to a refund. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Please take care when specifying your delivery address as refunds will not be provided for if you enter an address incorrectly.